FAQ

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, Discover and Pay Pal. 

Orders are processed upon receipt of credit card approval.

Can I place an order by phone?

If you feel more comfortable placing your order by phone, please call: 918-664-3320 in Tulsa.

Will my order and charge card information be safe and secure?

Our shopping cart is safe and secure.  When you enter our secure server you can feel confident that your credit card and order information will be protected.

May we email you with questions?

We are here to serve our customers and happy to answer any questions you may have. So email us at hello@expresslygifts.com

How and when will my order be shipped or delivered?

Local delivery will be the same day if received by 11 am. After 11 am orders will be delivered the next business day. We can not guarantee same day local delivery during the month of Dec. Please place your order ahead of time during this period and place the date that you would like delivery in the area Message on Gift Card that is next to the button when you order an item. 

Delivery is not available on Sundays and national holidays. Deliveries to airports are not available.

 

Out of Tulsa area purchases, will be shipped via FedEX or United States Postal Service. We cannot ship to P.O. Boxes via FedEX. 
Most orders will arrive within 3-5 business days unless you request otherwise.  We make every effort to ship all orders within 48 hours from date of order. If we find that shipping your order is not possible within 48 hours, we will contact you immediately.

Any order placed online over a weekend or on holidays will be processed on the next business day.

Shipping delays may occur during holiday seasons. Multiple orders, require more lead time, depending on the size of the order. We will contact you by email or phone concerning any shipping delays.

 

What can I expect my shipping charges to be?

Shipping charges will be calculated during your ordering process.

You will receive a statement by email that will include your shipping
charges.

The shipping charges are are only estimates and are subject to change. They will be added to your final order.
The approximate shipping cost is PER basket shipped.

Up to $35.00= $17.00
$36.00-$48.00= $18.00
$49.00-$64.00= $19.00
$65.00 and up= $20.00+

Shipments to Alaska, Hawaii, and all other parts of North America will incur additional charges. We do not ship outside of North America.

Overnight Express Mail is available on orders placed before 10:00 A.M. CST. Please call 918-664-3320 to make arrangements.

If a package is sent to a wrong address due to customer's shipping information error you will be receive an additional charge to reship or redeliver.

How many days does it take to ship from your location?

For Ground Shipment through FedEx see the map to determine your transit shipping time.

Do you charge a local delivery fee?

Local delivery fees are not included in the listed price of the gift basket.

When you receive your invoice via email it will say shipping cost, this is your delivery fee.

Local delivery is offered in the greater Tulsa, Oklahoma area.

Delivery fees range from $12.00 to $30.00 per location.

We charge $12.00 per location in Tulsa and most of Broken Arrow.  All other OK Cities within 10 miles of Tulsa are $13.50 per location. All other cities outside of the 10 mile radius will be charged according to city. If you aren't sure please contact before ordering.

Delivery is not available on Sundays and national holidays. Deliveries to airports are not available.

When requesting delivery to a business, please include the business name. We will require all other necessary information for locating your gift recipient, such as, complex or building number or name, suite or room number, and a telephone number (main desk or receptionist telephone number is sufficient). You can list this information under special instructions.

Should you have any delivery time constraints, please give us a call or email us with specifics.

What do we need to do to cancel an order and/or return an order?

Contact us immediately, if you must cancel your order.

We take great care in creating and packaging our gift baskets, therefore, any damaged shipment must be reported to us immediately. It is important to keep all packaging as it may be requested by carrier. We will make every effort to replace any damaged items and ensure your satisfaction.

Unopened baskets may be returned within 5 working days only with an authorization number. Please call or email us to obtain an authorization number. Return shipping is the responsibility of the recipient/buyer. Shipping and handling charges are non- refundable. All merchandise must be returned in the original carton and in good condition. No credit can be issued until the returned merchandise is received and inspected by us. There will be a 20% restocking fee.

We pride ourselves on fast service and shipping, therefore any cancellations must be made within 12 hours of order confirmation.

We would like to know why you are canceling your order. This will help us better serve you and others in the future. We want to have the best customer service that we can have.

If the order has already been shipped or delivered, when you cancel, you will be required to pay the shipping/delivery fee. If we have made a mistake in the shipping time we will pay the shipping fee. As soon as you contact us we will contact the shipper to stop the delivery, if you receive the order, DO NOT open it. Contact us and we will have the shipper pick it up from you, but it can not be opened.

When your order is returned to us and arrives at our location intact, you will then receive your refund.

Do you charge sales tax?

Sales tax is charged to any order delivered within Oklahoma at the county and city rates per Oklahoma sales tax laws. Any order to be shipped outside of Oklahoma will not be charged sales tax.

How do you handle shipping of chocolates & other meltable items during warmer weather months?

In warmer months, some gift baskets with chocolates will be replaced with equal quality products that will with stand the heat in shipping across country. Should you need special chocolates shipped with ice packs and Express shipping, that may be arranged through our customer care desk. We recommend shipping next day or second day air on packages containing cheese, summer sausages, and or chocolates during the months of May through Sept.
 

Chocolate baskets can be delivered year round in Tulsa.


Please call 918-664-3320 

Will the basket I order look the same as the picture?

 

We take pride in creating our gift basket designs with the finest and most current products and enhancements available.

Therefore, our container, enhancement and gourmet product inventory is always changing. We make every effort to update our website often; however, an item may be discontinued or out of stock due to supplier back orders.

All gifts on our web site are photographed unwrapped to provide you with the highest visual accuracy of the contents of each gift. In order to ship gifts, proper wrapping and packaging will be used.. All gifts (other than towers) will be gift wrapped to provide stationary shipment. We want your gift to arrive in peak perfection.

If you wish your gift basket order to have the "exact" same look and ingredients, please state this on your order form under "Special Instructions".    We will make every effort to fill your special requests; however, due to seasonal and product availability it may take a week or more so we reserve the right to substitute products of equal or greater value when necessary.

Will you add an enclosure tag to my gift to include my personal message?

During the ordering process you will see a  box, for Gift tag Message.

If you would like for us to include an enclosure tag with a short message, please put your message in this box.

How much notice do you need during peak holiday seasons?

We make every effort to be prepared for the high volume experienced during the holidays. Most orders during busy holidays will be completed and processed in 2 to 3 days.  Lead time becomes more critical as the holiday approaches. The further out that you can place your order the better. Any order of 10 or more items must be ordered 2 to 10 days before the delivery date.

Please email or call with any concerns regarding your holiday order.

How do I ship/deliver to separate addresses.

There are several ways to do this.

1. Place a separate order for each address on the website.

2. Email or fax us your separate list of addresses. If you do this be sure to let us know which gift and price that you are wanting. Also include any message you would like on the gift card.

Can fax us at: 918-631-7399

 E-mail: hello@expresslygifts.com